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NDR Calculator
Net Dollar Retention Calculator
Net Dollar Retention (NDR) is the success metric of choice for high-performing customer success teams. Use this calculator to help you figure out what yours is!
To help you better understand your position, you can also check out our NDR benchmarks resource - a list of high-growth SaaS businesses and their respective net dollar retention figures.
What is Net Dollar Retention?
NDR examines the health of your existing customer base. However, instead of measuring retention through a potentially misleading base like number of accounts, it evaluates performance based on overall revenue value.
NDR takes into account churn (customers who have cancelled), contraction (downgrades or, if you charge based on use, any drops in usage), and expansion (upsells, or increases in usage).
What is the Net Dollar Retention Formula?
Whilst there are a few variations on this (typically, the formula is amended on a company-to-company basis), the NDR formula is:
